Terms & Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible after you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
What information do we collect about you?
As part of the buying and selling process, we collect the personal information that you give to us when you register online, purchase something from any of our webstores, purchase over the telephone or enter our competitions and surveys. This includes;
- Your full name and personal details including home address, email address, telephone and mobile numbers
- Date of birth and/or age to make sure that you’re eligible to purchase age restricted bladed items. We may send your details to, and also use information from credit reference agencies and fraud prevention agencies to prevent fraud and to verify your identity.
- Business details including company name, shipping and billing address, telephone and mobile numbers and email address
- When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We use this information to manage your account, support and process your order, authentication, processing of payments and marketing (unless you have opted out).
How long do we keep it for?
The periods for which we keep your information depends on the purpose for which your information was collected and used. We will not keep your personal information for longer than is necessary for our business purposes or for legal requirements.
In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.
Who do we share it with?
We share your information will the following business partners. They will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
- Our IT service providers when it is necessary for them to support our internal IT issues.
- Our CRM Business Software provider – to enable us to process your orders and manage your account
- Couriers to help deliver our products to you.
- E-commerce platform providers which allow you to place orders and make payments online
- Various credit reference agencies, electoral role and other sources of data/agencies to ensure we comply with our legal and regulatory obligations regarding bladed items
- Anyone else where you have given consent for or as required by Regulators and the law
Whilst we will take all reasonable steps to protect and secure your personal data, we cannot guarantee the confidentiality of any messages transmitted between you and us via email as these are potentially accessible by others. We will not be liable to you or anyone else for any loss relating to any email message sent by you to us or by us to you.
We know how much trust you place in us when you share your personal data. Because of that we place great importance on the security of your personal information and will always take appropriate precautions to protect it.
This website and the “checkout” pages on our webstores use industry standard software protection for secure financial transactions. Your personal information such as your credit card number, name, and address, is securely encrypted so that it cannot be read as the information travels over the Internet. We never hold your credit card details on our website or in our own records.
Even with all these precautions, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us online and you must understand that you do so at your own risk.
We take care to protect your personal information. We take steps to ensure that access to personal information is restricted to employees who need it and that all employees who handle personal information are fully trained and kept up-to-date on our data management, security and privacy practices. Our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure your information is protected
How do we protect your Information across borders?
The internet works as a global environment. This means that using it to collect and process personal data often involves the international transmission of data including outside of the European Economic Area (EEA)
Our third-party service providers, such as payment gateways and other payment transaction processors, are located in or have facilities that are located in a different country or territory to the UK. If you elect to proceed with a transaction that involves the services of one of our third-party service providers, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Your personal data is protected under applicable laws such as the European Commission Data Adequacy or they are certified with the international Privacy Shield Framework.
Your Rights under applicable Data Protection Law
You retain all rights to your Personal Information and can request access to it at any time (please note that these rights don’t apply in all circumstances and that the date portability is only relevant from May 2018)
- The right to be informed about the processing of your personal data
- The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed
- The right to object to the processing of your personal data if there are compelling legitimate grounds. You may also object to your use of personal data for marketing purposes using the process set out in the section headed “Marketing”
- The right to restrict processing of your personal data<
- The right to have your personal data erased (the “right to be forgotten”)
- The right to request access to your personal data and information about how we process it
- The right to move, copy or transfer your personal data (“data portability”), and,
- Rights in relation to automated decision making including profiling – In the unlikely circumstances that we process information about you on a purely automated basis that has a significant impact on you, we shall give you the opportunity to discuss the output of such processing before making those decisions (save to the extent otherwise permitted under applicable law).
Subject Access Request
If you would like a copy of some or all of your personal information, please email or write to us at the following address;
Doyen Style Noveluxe International 8 Cross Way Village Silwood Road ASCOT United Kingdom SL5 0PY
On receipt of a Subject Access Request, we may require additional documentation or information from you to verify that the Personal Information you are requesting does relate to you. Once we have verified your identity, we will provide you with the information we hold about you within 30 calendar days.
A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device, enabling companies to recognise your device across websites. Among other things, these store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyse how our websites and online services are performing.
For further information visit www.allaboutcookies.org
Personal Data Breach
In the case of a personal data breach (including electronic media, paper records and inappropriate access to information), where personal data is lost, compromised, misdirected or stolen, we will contact you without undue delay to explain what went wrong and what actions have been taken to fix it.
Provided you have given us consent, we would like to send you information about products and services which may be of interest to you.
We’ll use your home address, company address, phone numbers, email address or social media to contact you according to your preferences. If after you have “opted – in”, you change your mind , want to change your preferences or want to unsubscribe at any time, please contact us by email or by writing to us at;
Doyen Style Noveluxe International 8 Cross Way Village Silwood Road ASCOT United Kingdom SL5 0PY
In the case of social media messages, you can manage these via the social media platform.
We do not and will never share, disclose, sell, rent or otherwise provide personal Information to other companies for the marketing of their own products or services.
Got a Question?
If you have a question please contact us by;
- Or write to us at:
Doyen Style Noveluxe International 8 Cross Way Village Silwood Road ASCOT United Kingdom SL5 0PY
Got a Complaint?
You have the right to complain to the Information Commissioner’s Office. It has enforcement powers and can investigate compliance with data protection law. Further information is available at www.ico.org.uk
In line with GDPR (General Data Protection Regulation), we need to inform you that data regulations are changing. AtDoyen Style Noveluxe International, we promise to keep treating all the details we hold on our company systems responsibly and we will always respect how you want us to use your details and our commitment to protecting your data will never change.
As a distributor having a lot of data in the form of information on our systems we need to store information until we are notified otherwise. This information includes contact details, financial details and transaction details historic and current. We store this so those past transactions can be checked and new transactions can be completed and we use contact information so that we can send paper and digital marketing information such as offers and news and if you have shared your email address with us.
But we want you to know that we take privacy very seriously here at Armex, we have never and will never share your information with a third party other than a banking facility, a legal representative or a professional accountancy company who you would expect would need to have access to customers financial details. We always manage your data responsibly and take great care to keep it safe and secure.
You can request further information on how we use your data by contacting us on +44(0)1344266064 or Contact Us. If you wish to unsubscribe from marketing emails you can do this directly upon receipt.
Noveluxe International (hereafter referred to as “the Company”) publishes this Copyright and Legal Disclaimer to comply with UK Law and to specify the detailed precautions it has taken to comply with the presentation of images and textual content at this website. (Last updated 18th April 2017)
Unless otherwise stated all materials (pictures and text content) at this website are the intellectual property of the Company and may not be copied, distributed, or otherwise disseminated without the written or authorised verbal permission of the Company.
The Company has made every effort to ensure that all materials appearing on this site, including text, pictures and music are free from third party copyright.
If any text, pictures or music has inadvertently been used that is copyright material the Company will remove immediately any such item if contacted by the copyright owner.
The Company accepts no legal or financial responsibility should any such event inadvertently occur.
The Company has made every effort to ensure that the information given in this website is up to date and accurate and not misleading in any way. Occasionally services and material specifications may change or vary dependent on any third party supplier the Company uses.
When this occurs the Company make every effort to update information in this website, so long as we ourselves are informed of changes by our suppliers.
The Company accepts no legal nor financial responsibility resulting from changes in third party supplier product and service information.
Any views or opinions which may be occasionally expressed at this website are done so without prejudice and may, or may not, be the opinion of the Company at the time of publication.
Cancellations, returns and refunds
1.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.3 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.7 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services – such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer’s specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly – such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance – for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.8 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales
All information including prices are correct at time of publishing and include VAT. It may be necessary to change prices either up or down, from time to time. Any price changes will be amended accordingly.
Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, all measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
Price comparisons – reduced products have been available for sale at the higher price in at least 25% of our retail stores for a period of at least 28 days in the last 6 months.
All offers are valid at the time of publication. Any single offer is not available in conjunction with other additional offers unless specifically stated.
Doyen Style is the registered trademark of Noveluxe International 8 Cross Way Village Silwood Road ASCOT United Kingdom SL5 0PY
Doyen Style 2 Year Warranty
We want you to be delighted with your purchase and we are so confident in the build quality, reliability and durability of our products that we offer a 2 year warranty on all purchases against manufacturing, materials and/or any structural defect.
The warranty provides for repair or, at our discretion, a replacement within the UK. (Shipping fees to and from our repair centre may apply). The warranty does not cover damage due to general wear and tear. Outside of the UK, where Doyen Style is not present, this will be at our discretion and may be a chargeable service. This guarantee is non transferable.
In the unlikely event of a defect occurring please email us the first instance with detailed photographs of the defect, where and when you purchased the product plus your contact details (including phone number) in order that we can assess the issue.
What is not covered under the Warranty?
General use or wear and tear
Accidents or Abrasions
Exposure to extreme temperatures
Damage caused by exposure to water, beauty products, chemicals, solvents or acids etc.